After all, what do we have in this type of company? A series of "agents" who have their "office" on wheels and who need to be connected at all times and, above all, a place to a central office, which in turn needs to be able to contact them instantly. In addition, customers only need a single phone number to contact both the company and any of the drivers who bring their merchandise. In five minutes we can have a free virtual switchboard like the one from.
Zadarma running, choose a unique virtual number - and that can be personalized for each country through which the vehicles transit - assign the different extensions and connect mobile number list the drivers thanks to asmartphone and a tablet or the computer that they use to record their activities. This, in addition, can be linked to the company's CRM, so that the management, registration and analysis of the data is complete. Management with IP telephony transport company From theory to practice: this is how a virtual switchboard connected to the CRM of a transport company can help Let's put a practical case. A company that has a fleet of trucks that make international deliveries.
Currently, within the European Union, there are no roaming barriers, so we have practically guaranteed Internet connection without extra charges from the data provider that the company has contracted through 4G networks. The manager of a certain area has the active transports that are on their way to their destination in his CRM and wants to contact the driver assigned to one of them since he observes a certain delay. He would just have to tap on the call icon and he would be put in touch with the driver's softphone extension. This call is registered and recorded, in such a way that it is added to the file of that job if, for example, there has been an incident such as a flat tire that has delayed the arrival.